The Industry Review

The wisdom of the crowds

This post is based on the excellent session, “Crowdsource Your Success”, that was given in Affiliate Summit East 2010 though I expanded it and added my own perspective.

 
Crowdsourcing is becoming increasingly popular these days. According to Wikipedia, Crowdsourcing “is the act of outsourcing tasks, traditionally performed by an employee or contractor, to a large group of people or community (a crowd), through an open call“.

 

Using Crowdsourcing, you can submit a job description and get multiple bids each already satisfying the specifications you desire. Since you get multiple people trying to create what you want, the results are potentially diverse and can be surprisingly creative. Of course, this is usually more expensive than just using regular outsourcing sites such as oDesk or Elance – but the disadvantage of those is that no matter how good your contractor, you are ‘stuck’ with a single design.

 
Crowdsourcing works because of the ‘wisdom of the crowds’ principle: the idea that a crowd – a collection of individuals – is much more likely to get the right answer than a single individual.

 
A good example is the game show “Who wants to be a millionaire?”. Asking the audience for the answer is more likely to result in the right answer than asking your friend or Regis Philbin.

 
This principle has been adopted by computer science as well (and probably other fields). In my academic career I used to create multiple artificial neural – instead of a single one – networks that solved a problem. The right solution was determined by taking the solution that the largest number of networks ‘voted’ would work best.

 
Here are some suggestions given at the talk to get the maximum from crowdsourcing:

1. You reap what you sow: define your project properly or you may get something very different from what you had in mind.
2. Tight deadlines are very effective as people like discovering quickly whether they’ve won a bid.
3. Don’t be a jerk: Designers thrive on feedback, give feedback and recognition.
4. The project has to require your involvement: a crowdsourcing project is not ‘set and forget’.
5. Keep it simple: be realistic in your expectations and ask for what is reasonable.
6. Don’t be too cheap: most people aren’t going to be paid, so keep this in mind.
7. Announce there will be multiple winners to boost designer participation (assuming that is the case!)

Until the talk in Affiliate Summit, I (naively) thought crowdsourcing is limited to graphic design/web design and 1-2 other types of applications. I was mainly familiar with 99design.

 
The following is a list of crowdsourcing resources given at the talk. I had no idea there were so many! When I’ve done a Google search I found even more though it’s hard to tell which are good. If you are familiar with anything that is not included and is a good resource, please let me know and I’ll add it.

 
Note that I’m still looking for a place to crowdsource copywriting (sadly, not my strength!) – so if you are familiar with a good site for that purpose, suggestions would be welcome.

 
Banner, landing page and graphic design
99designs: the most well known resource for Crowdsourcing.

 
Landing page optimization:
FiveSecondTest: allows you to get quick feedback on landing page designs.

• Are your calls to action standing out? Get people clicking on hot spots
• Can visitors understand what the site is about?
• Give viewers a memory test: what can they remember about the landing page?

 
PPC management
Trada: Allows you to turn over PPC management to a group of AdWords qualified professionals.

 
Ad copy
BoostCTR: allows you to outsource your ad copy so that your CTR is boosted. Guaranteed improvement!

 
Videos
GeniusRocket: professional videos and animations.

 
Product development
Quirky: submit new ideas for products or influence products currently in production (and earn cash)

 
Feature Requests
UserVoice: a giant suggestion box. You get a lot of comments which are prioritized. Best ideas are voted to the top.

SuggestionBox

 
Software development
TopCoder: an excellent resource for software developers.

 
Find JV partners
Jigsaw: a massive crowsourced database of contact information

 
Content writing
Spudaroo: useful for web content as well as resumes, leases, etc.

 
Beta Testing
UserTesting: usability testing for your website.

CrowdFlower

 
Ideas/Names
Amazon Mturk: Although the Amazon Mechanical Turk is not exactly a crowdsourcing resource, by offering to pay a small amount for ideas, you can effectively crowdsource names. An example was given of a person who paid $27.50 to get name ideas for his iPhone app (the result was iReadFast). Note that there used to be a site (which I vaguely remember) that was used for this purpose but has been apparently closed.

The second day of Affiliate Summit East 2010 started with a great keynote speech by Frank Luntz, a well known political consultant (according to Wikipedia it’s actually Dr. Frank Luntz). Frank’s specialty is “testing language and finding words that help his clients sell their product or turn public opinion on an issue or a candidate”

 
Frank wrote a book called Words That Work: It’s Not What You Say, It’s What People Hear (yes, this is an affiliate link :)) and his talk was very much about the same topic. Specifically, how people say one thing, but the words they use harm, even completely sabotage their goal. He suggested using certain words that in this day and age evoke responses. Put simply, by merely rephrasing what you say you can make a world of difference! Frank showed many videos that demonstrated how people become more attentive or tune off when certain words are used.

I thought Frank’s talk was very insightful and some of the tips he gave can be immediately applied (or perhaps I should say “fiercely insightful” – he said that “very” no longer means anything because it’s been so overused, and gave ‘fiercely’ as an example used by one political candidate to replace ‘very’).

 
Using Social Media For SEO
After the keynote speech I went to this talk. I was particularly interested in this considering much of what I do is social media. The focus of this talk was on leveraging social media platforms and users to get backlinks (the building blocks of SEO).

 

Several useful tips:

1. Build links to your site using Twitter, Facebook, etc (I share a list of the platforms he gave below).
2. Incentivize people to tweet your link (for example, give them a special discount)
3. When using forums, people an opportunity to tweet about the post with a link to your website.

The speaker said that there is evidence that in the near future Google will determine how important/authoritative a profile is (for example, using follower/following ratio) and assign a greater weight to links tweeted from that account. Note that as far as I know, to a very limited degree this is already happening.

 
Surprisingly, a few things which I experienced firsthand and expected to be in this talk were not mentioned. Huh. Maybe I should suggest a talk about these for Affiliate Summit West?

 
Social Media link building opportunities

1. Youtube: one way DoFollow
2. Google profile: one way DoFollow
3. Yahoo answers: NoFollow links. (though these could still bring traffic).
4. Facebook profile: one way DoFollow as long as the profile is public (this was the only thing that surprised me – need to check).
5. Urbanspoon, Yelp, etc – most are followed

 
Afterwards I went to a talk titled “Android Affiliate Mobile Marketing” which was so good I intend to dedicate a separate post to it. This session focused on using Google Android phones for advertising/promoting CPA offers, etc. More soon.

 
Similarly, the next talk I went to “Crowdsource Your Success” is worthy of a separate post. I didn’t expect to learn anything new (isn’t Crowdsourcing only 99designs?) but was very fiercely surprised.