I’ve taken my share of classes during my time. With 3 degrees it would be surprising if I didn’t, wouldn’t it?
When I started doing affiliate marketing, I realized there are many topics I need to learn how to tackle (PPC, Quality scores, CPA, SEO, SERPs, Traffic, Landing Pages, Keywords, Social media, Article directories, RSS feeds and the list goes on and on). None of it is rocket science, but there’s just a lot to know. I learned a lot of it on my own, but figured I may as take a shortcut in the form of a class or two – particularly since most of them have 30 to 60 day money back guarantees.
One thing I learned is that there is a great variation in the way the classes are being taught. I was expecting every class to be very similar in the approach taken, but it’s far from the case.
So here are 10 aspects I think every online class should have. If you’ve ever considering creating a class, pay attention. I classified them in three ways: Crucial (most classes actually do this), optional (can’t hurt to have), and subtle (many classes don’t do this, and yet it’s so important).
- (Crucial) Organization: Provide students a clear map of what you’re supposed to be doing every week, where you are headed, and what you’re supposed to learn. You’d be surprised how often this is not the case.
- (Crucial) Stored videos of classes: This is essential since it’s likely you’re going to miss some. I’ve actually never seen a class that doesn’t have this feature.
- (Crucial) Original content: many classes simply offer the same regurgitated content you can see elsewhere and present it as their own. Not only this is unethical, but it pretty much guarantees you’re never going to buy a class from that person again. People sometimes ask me: is affiliate marketing any good? This is one reason I sometimes find it hard to answer, because so many classes offer the same ol’ same ol’.
- (Optional) PDFs summaries of every lesson: At times, particularly a while after you’ve watched the class, it’s just easier to read a summary rather than go through an entire lecture again.
- (Optional) Bonuses: it’s nice to buy something and get a related piece material you have not paid for. Normally I would not mention this, but it almost feels standard nowadays since almost every class has this.
- (Optional) Forums: forums offer a way for you to interact with other course members who are going through the same process as you, and have similar interests. This is not crucial, but very important. Most classes I’ve participated in had a forum system.
- (Optional) Live webinars: not only the occasional live webinar gives the feeling it’s a “living” course (and not something that was created 2 years ago), but it also allows asking live questions, or examining students’ own work (such as websites).
- (Subtle) Standalone: Some classes expect you to have to buy another piece of software to successfully do the class. Sometimes this is unavoidable (like the need to register domains, etc – that’s part of the game), but other times it’s just not the case. For example, I’ve taken a class which was pretty cheap, but the lecturer kept using a software that – surprise surprise – costs more than $1,000. As far as I know, he also was involved with that piece of code as well. Since I couldn’t afford that software (nor did I want to buy it), and half the course depended on it, I ended up asking for a refund. This just feels like a cheap and dirty way to sell other items (give the course for not much, sell the tools for a lot).
- (Subtle) Availability for personal questions: When you take a university class, there are office hours, professor emails, and you can always physically approach them. Some online classes do their very best so that you will not be able to contact the lecturer. When you think about this, this is downright rude (particularly since some classes cost thousands of Dollars!) One class I took has several layers “protecting” the lecturer. I wanted to ask a personal question (inappropriate for the forums). So I had to ask support to get the lecturer’s email. They asked me to contact his personal assistant. Which I did. The assistant asked me what it’s about, so I sent my question to him – and he said he’ll relay it the lecturer. I assume he did – but after going to all this effort, I never even got a response. That’s unprofessional. Note that naturally, this was after the 30 day money back deadline passed. It makes class takers feel like the lecturer only cares for their money. In this specific case, the lecturer said in the sales pitch that he’s trying to build his brand, so he wants our testimonials once the class ends. Regardless of the quality of this content, I guarantee you this attitude would eliminate many of the positive testimonials he could’ve gotten.
- (Subtle) Availability for public questions: although this may sound identical to the previous item, it’s not. What I mean here is that there should be a way for students to post a question (to a forum or a mailing list) and for the lecturer, the authority figure, to give a definite answer. You’d think this is obvious, but many classes simply do not have this option. The lecturer is “somewhere up there”, and the people who answer comments are the other class members. Don’t forget: they’re students too and they are often wrong. This is irresponsible, and in this case the class does ill service to its students.
What do you think? Have you had similar experiences? Better? Worse? Please do let me know.
