getting off a mailing list

Removing yourself and getting off from mailing lists used to be a problem in the past. But the CAN-SPAM Act mostly changed that. Or better phrased, clearly defined what is legal and what is not. I’m specifically referring to two clauses as defined by Wikipedia:

  • A visible and operable unsubscribe mechanism is present in all emails.
  • Consumer opt-out requests are honored within 10 days.

 
With that being said, I’m sure you’ve been in the following situation: One day, you start getting emails from a mailing list you never joined. Sometimes there is an ‘unsubscribe’ link at the bottom which works, sometimes it does not work and sometimes there isn’t even one. As the above states, all of these are illegal.

 
Affiliate marketers who use mailing lists for email marketing are required to use a double opt-in, meaning, when someone gives their email address, they get a confirmation email which requires approval. On top of that, there must always an unsubscribe option, which must always work, and the marketer needs to include his address on the bottom of the email.

 
I’ve joined countless mailing lists and have often unsubscribed (“opted-out”). I have no problem with this. They’re doing everything by the book – no one forced me to join.

 
What I don’t like is being included in mailing lists which I never joined. Let’s break these to four groups sorted in order of notoriety.

 
The first , and the one I find least annoying, occurs when a company you’ve handed a business card at a conference includes you in their list. I don’t know the legality of that – perhaps if you’ve given them a card you are granting them permission (could be in the fine print since sometimes you participate in a raffle). This happens frequently enough that I’m not really sure (and I’m no attorney). In this case, almost always unsubscribing works.

Nevertheless, even if this is legal, not only this is an abuse of the trust you’ve given the company, but sometimes it’s just plain stupid. During a conference I’ve attended a few months ago, immediately afterwards I was apparently put in a mailing list which “informed me I’ve received a 15 day trial of their product”. Every day I got an email (I didn’t bother unsubscribing) and at the end of this period, I got a request for a feedback. The thing is, I actually wanted to try their product – but not immediately after the conference. So I ended not using it, opting out, and crossing this company from my list of potential products I may get. Had they simply asked for my permission I might’ve ended testing and possibly purchasing the product.

 
The second is worse: you’re suddenly receiving email from a list you have no recollection of ever joining, often not even being familiar with the product or company. Sometimes opting out works. Sometimes it doesn’t. Sometimes there is no link at all. This is definitely illegal, and in these cases I report them as spam in my Gmail account (never does anything as far as I can tell) and create a filter to direct their messages to my trash folder. Sometimes I also send them a blank email with ‘UNSUBSCRIBE’ as the subject line, assuming that if someone did this inadvertently, he would take me off and occasionally it does work (this used to be the way to unsubscribe from older mailing lists)

 
The third is much worse: someone – an individual – you’ve handed a business card to at some point decides to include you in his personal mailing list. This is not just illegal but also plain rude. The last time this happened to me was fairly recent, and I was actually doing a favor to that person, giving them business advice. And then I ended on their mailing list!? My guidelines are similar to those I mentioned in the last item.

 
The fourth and last one is the worst as it involves someone you know. A friend, his significant other or family member, decides that they’re going to start a mailing list and include you in it. I’m pretty sure that in almost all cases the person is unaware this is illegal, but regardless, this is very rude. It’s happened to me 2-3 times, and in all cases these were lists I had not a shred of interest in (and needless to say, there was no unsubscribe option). Since I knew the people involved, which isn’t always the case (i.e. recently the wife of a friend – which I had never met or corresponded with – included me in a mailing list of something completely irrelevant to my interests), I felt I couldn’t just ask to remove me unless I’m willing to endanger a relationship with that person. In this case filters are your allies.

 
Sometimes I feel like creating my own spam list, include all the above in it and just blast them periodically with nonsense. But then I would be no better than them…

 
Any interesting stories anyone would like to share?